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Help with OrderingSatisfaction Guaranteed Your satisfaction is absolutely guaranteed. If, for any reason, you are not satisfied with your purchase, simply return it within 30 days. Back to Help Topics Methods of Payment Organize-It currently accepts Visa, Mastercard, American Express and Discover Card. We also accept PayPal. Back to Help Topics Search Tips You can perform a search by clicking in the text box on the top navigation bar, and then inputting your search term. Once on the search page, you have the option to choose a search result or search again. Back to Help Topics About Product Dimensions The dimensions listed on our site for containers are the outside dimensions at the largest point. Most of our sizes are rounded up to the nearest 8th inch. If you need additional dimensional or other information, please contact us. Back to Help Topics Current Promotional Offers We periodically run promotional sales for our merchandise. You can shop any current offers by viewing our sale catalog pages here. Back to Help Topics Troubleshooting Problems viewing informational pop-outs
Problems viewing our pages Our site is optimized for a 800x600 screen resolution. We recommend that your screen resolution be at 800x600 or larger to view the site. If you have other problems not mentioned here, please contact our customer service or view our sister site at www.organizeit.com. Back to Help Topics Help with ReturnsReturn Policy Our return policy is as follows:
Packing and Sending Your Return
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2523 Product Ct.Rochester Hills, MI 48309 Back to Help Topics Cancelling your Order If you wish to cancel your order, contact our Customer Service Department right away at 1-800-210-7712. We strive to process and ship every in-stock order within 24 hours, so immediate action is necessary to cancel an order. A restocking fee of $5.00 will be applied to all cancelled orders. Once your order has shipped, it cannot be cancelled, and must be processed as a return. Certain Special Order items cannot be cancelled; this will be noted on the individual item page. Back to Help Topics Damages We make every attempt to keep your order from getting damaged; however, damages and defects do occur. If you receive a damaged or defective product, please notify us right away. We will ask for your name, order number, the product name, and the nature of the damage/defect. We will then ship you a replacement item (or parts) at no charge to you. If you decide that you do not want the damaged item and would like a refund, the order is now considered a return and all the terms above for returns will apply. We do not refund shipping charges or reimburse customers for shipping any products back to us. If the item was damaged by our carrier we will ask you to keep the item for 10 days from the time you notify us. We may have the item picked up for inspection. We will handle the claim and ship you the replacement item or parts. Back to Help Topics Problems with Shipment If you have any problem with your shipment other than normal dissatisfaction, please contact us. Since we do not reimburse return shipping cost, we will determine if a return call tag is to be issued for the item(s). If so, our carrier will pick up the package. Back to Help Topics Help with ShippingShipping Information We ship to anywhere in the United States, U.S. Territories, Canada, United Kingdom, Ireland, Australia, New Zealand, British Virgin Islands, Bahamas, Cayman Islands and Cook Islands. We also ship to all military APO addresses. In most cases we ship the same day for in-stock orders received by 1:00pm ET. We will notify you via e-mail within two days if we are back ordering your entire order. Incorrect Shipping Addresses You are responsible for providing us with the correct shipping address. Our carriers charge us a fee fo $8.00 for all address corrections including incorrect or missing business names. We will pass this $8.00 fee on to you if you provide us with inaccurate shipping information. If we enter the wrong shipping information we will correct the address and give you $8.00 off your shipping total. Back to Help Topics Back-Orders We do our best to keep all of our items in inventory. Occasionally, though, a manufacturer will delay or back-order our shipments. If an item is not in stock, we will notify you by e-mail with an estimate of the ship date. If you have already received part of your order, your receipt should indicate any back orders using "B/0" next to the item. Back to Help Topics Drop Shipment Some of our products are drop-shipped directly from the manufacturer. These are items that we do not keep in stock, and they are shipped this way to save you time and costs; however, this can increase your ship date by up to two weeks compared to in-stock items. If you have already received part of your order, any items being drop-shipped will appear on your receipt with "D/S" next to the item name. If you wish to return a drop shipped item, please send it back to us, and not to the manufacturer. Please see our Return section for more information. Back to Help Topics Shipping Rates If you wish to estimate shipping charges, you can view our Shipping Rate Table. Shipping will be calculated as you add items to your shopping cart. Instead of basing shipping costs on total dollar amount, we charge shipping based on size and weight of products in an effort to reflect the actual shipping costs. This way, you do not pay more than you should. Shipping charges to Canada and APO's may not be calculated automatically and might not be included in the order total. Organize-It-Online passes on the shipping charges plus a small handling fee (already calculated in the shipping total) for each shipment. Back to Help Topics Shipping Methods and Restrictions Organize-It ships to anywhere in the United States and its territories, US military (APO's) addresses, Canada, United Kingdom, Ireland, Australia, New Zealand, British Virgin Islands, Bahamas, Cayman Islands and Cook Islands. Ground shipments will be shipped via the carrier we feel is the safest and most cost effective for your order. You can track your package from our site, or you can contact us for assistance. Shipping to Alaska and Hawaii must go 2nd Day Air, Next Day Air or US Mail. 2nd Day Air to Alaska and Hawaii takes 3 business days. Shipping to Canada must go Ground, Expedited or USPS Priority Mail. Shipping to APO's must go US Mail. Shipping charges to APO's may not be calculated automatically and might not be included in the order total. We will contact you with the final shipping charges for any order where the shipping is not automatically calculated. We will get your approval of the charges before shipping these orders. Back to Help Topics International Shipping Canadian customers are responsible for any additional duties or charges assessed by customs, as well as any brokerage fees charged by the carrier. Orders to Canada must be shipped Ground, Expedited or USPS Priority Mail. Shipping charges to Canada will be calculated automatically if you enter your postal code without spaces. These charges will be included in the order total. For regular ground shipping, you will be responsible for any duties and/or brokerage charges above the shipping cost. If you do not pay these fees, they will be charged to your credit card after your order has been shipped.
Back to Help Topics Privacy and SecurityPrivacy Policy Organize-It collects the information needed to process your order(s). We reserve the right to add your name and address to our mailing list, which is used internally for catalog mailings and to notify customers about sales or new products. Upon request we will remove you from our database. We never release any of our customers' information including credit card information outside our company. For other questions regarding our privacy policy, please call us at 1-800-210-7712. Back to Help Topics Secure Online Shopping Organize-It offers a secure, hassle-free internet shopping experience. Our shopping cart features Thawte SSL encryption security, so you can feel confident that you credit card number is safe. Please check out all of our storage and organization products and stop worrying about crowds and traffic. Discover the advantages of shopping on-line. Back to Help Topics |
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