Returns

Satisfaction Guarantee
Your satisfaction is absolutely guaranteed. If, for any reason, you are not satisfied with your purchase, simply return it within 30 days.
Return Policy
  • We will gladly accept returns on regular merchandise in new condition with original packaging, components, instructions and warranty material within 30 days of purchase.
  • Your refund will be processed using the same form of payment as your purchase.
  • We do not refund or return clearance or special order merchandise. Non-returnable items are marked on the product page.
  • Your return must be accompanied by a receipt; otherwise, we cannot process your refund. Without a receipt, credit will be issued for the lowest promotional price from the past 120 days.
  • We reserve the right to refuse refunds after 30 days. A 33% restocking fee may be assessed to overdue returns. This is at our discretion.
  • We do not refund shipping charges. All freight charges incurred are the responsibility of the customer.
Return Address
First, pack your item securely enough to withstand FedEx shipping. Make sure to include your receipt along with a note explaining the reason for the return. Don't forget to note whether you want an exchange or a refund. Send your return using a trackable shipping method back to our warehouse (even if your order was drop shipped).

Our mailing address is:

Organize-It Warehouse
Attn: Returns
2523 Product Ct.
Rochester Hills, MI 48309
Damages
We make every attempt to keep your order from getting damaged; however, damages and defects do occur. If you receive a damaged or defective product, please notify us right away. We will ask for your name, order number, the product name, and the nature of the damage/defect. We will then ship you a replacement item (or parts) at no charge to you.

If you decide that you do not want the damaged item, it will be considered a return. The item(s) must be returned to our warehouse, and shipping costs will not be refunded.

If the item was damaged by our carrier we will ask you to keep the item for 10 days from the time you notify us. We may have the item picked up for inspection. We will handle the claim and ship you the replacement item or parts.
Cancel an Order
If you wish to cancel your order, contact our Customer Service Department right away at 1-800-210-7712. We strive to process and ship every in-stock order within 24 hours, so immediate action is necessary to cancel an order. A restocking fee of $5.00 will be applied to all cancelled orders. Once your order has shipped, it cannot be cancelled, and must be processed as a return. Certain Special Order items cannot be cancelled; this will be noted on the individual item page.